Rules and regulations

The room rate is based on the selected room type, occupancy, and the length of stay, as outlined during the reservation process. It includes the cost of the room and any applicable taxes and fees. 

Rates may vary based on seasonal demand, special promotions, and availability. The rate confirmed at the time of booking is guaranteed for the duration of the reservation.

The retreat reserves the right to change room rates and policies without prior notice, but any changes will not affect confirmed reservations.

Complimentary services included in the room rate will be clearly stated. Additional services and amenities will be billed separately. 

A $20 USD fee will apply for each additional guest beyond the specified occupancy limit. Please check with the front desk for the specific fee per additional guest.

Room rates may vary depending on the season, demand, and local events. Please check for current rates and availability when making a reservation. 

We periodically offer promotions and discounts. Please inquire about any ongoing promotions or discounts that may apply to your stay. 

To secure your reservation, a 50% down payment is required within 48 hours of making the booking. This deposit will be credited toward the total charges for your stay. If the down payment is not received within the specified time frame, your reservation will be canceled, and you will be notified accordingly.

The remaining balance must be paid upon arrival at check-in, in cash only. No payments will be accepted during checkout.

We offer multiple payment options for your convenience, including cash, credit cards and wire transfers.

All prices and charges are displayed in United States Dollar (USD) . Foreign currency payments will be converted at the daily exchange rate. 

Incidental charges for services such as room service, dining, and other amenities are added to the guest's room bill and settled during their stay or at checkout.

You may settle your final bill, including any additional fees or anything ordered during your stay, in cash upon check-out. 

We understand that plans can change, and we strive to offer flexibility.

Full Refund: Guests are eligible for a full refund if they cancel their booking at least 30 days prior to the check-in date.

Change of Booking Date (Reschedule): Guests may change their booking date if they cancel between 15 to 29 days before the check-in date. 

No Refund: No refund or change of booking date will be permitted if the cancellation occurs within 14 days (2 weeks) of the check-in date.

In the event that a guest fails to arrive without prior cancellation (a no-show), the full reservation amount will be charged, and no refund will be issued. 

Refund policies for special packages, promotions, and group bookings may vary and will be clearly communicated during the booking process.  

Refunds will be issued to the original payment method within a reasonable time frame. The processing time may vary depending on the payment method and financial institution. Any transaction fees will be charged to the sender during the refund process.   

In the event of unforeseen circumstances or events beyond our control (e.g. natural disasters, strikes, government actions, war), we reserve the right to modify or adjust its refund policy as necessary.  

Rescheduling is subject to availability. The guest house will make every effort to accommodate the new dates, but availability cannot be guaranteed. 

Rescheduled bookings may be subject to different rates based on the new dates selected. Guests will be informed of any changes in pricing at the time of the rescheduling request. 

If a guest reschedules their booking multiple times, additional fees may apply, and the guest house reserves the right to limit the number of reschedules allowed. 

Rescheduling is not permitted during high season dates, as determined by the guest house. This policy means that if a reservation is made during the low season, it cannot be adjusted to coincide with high season or holiday dates.  

All rescheduled bookings must be completed within three months from the original check-in date. 

Vouchers may be issued for accommodation, dining, or services at the guest house. They are valid only for the specified services and cannot be exchanged for cash. 

Vouchers must be presented at the time of booking or upon arrival. Reservations made using a voucher are subject to availability. 

Vouchers typically have an expiration date of three months from the date of issuance. Guests are encouraged to use their vouchers before this date to avoid forfeiture. 

Vouchers are non-refundable. If a booking made with a voucher is canceled, the voucher may be forfeited unless specified otherwise in the terms of the voucher. 

Vouchers are non-refundable. If a booking made with a voucher is canceled, the voucher may be forfeited unless specified otherwise in the terms of the voucher. 

The standard check-in time is currently from 15:00 PM. Guests arriving before this time may request early check-in, which is subject to room availability. Early check-in may incur an additional fee.  

The standard check-out time is at 12:00 PM. Guests are required to vacate the room by this time to allow for room preparation and cleaning for the next guests.  

Late check-out may be available upon request and is subject to room availability. Guests must contact us at least 24 hours before check-in time to inquire about late check-out. 

Guests requesting a late check-out may incur an additional fee, which will be calculated based on the number of extra hours they stay.

Guests who check out later than the standard check-out time of 12:00 p.m. without prior approval will be charged a flat $50 late check-out fee. 

Early check-in can be requested but is not guaranteed. Guests are encouraged to contact us in advance to inquire about the availability of early check-in.  

For guests arriving after 15:00 PM, it is advisable to inform us in advance to ensure the room is held for late arrival.  

If you arrive before check-in time or need to store luggage after check-out, a secure luggage storage area is available for your convenience.  

We strive to provide a seamless and convenient communication experience for our guests through our guest app. This web-based application can be accessed directly through your browser, eliminating the need for any downloads. You can communicate with us via chat, request services, report issues, and much more, all at your fingertips. 

Scan the QR code: To use the guest app, please scan the QR code found in your villa.

Login : Log in to the app using your booking details.

We understand that technology can sometimes present challenges; In case you experience log-in failure, you can still reach out to our front desk through traditional communication channels, such as phone, in-person visits, or email.  

Front Desk Assistance: You can use the guest app to contact our front desk for inquiries, requests, or assistance. Our team is available from 9:00 AM till 10:00 PM to provide support.

Service Requests: If you have specific requests, such as room service orders, online store orders, additional amenities, or housekeeping needs, you can conveniently request these via the guest app.

Feedback and Complaints: We welcome your feedback and take your concerns seriously. If you have  any issues or complaints, please feel free to communicate them through the app for prompt resolution.

Response Expectations: Our commitment is to respond to your inquiries and service requests in a  timely manner. We strive to provide efficient and effective service through the app chat.

Delays: In rare cases, response times may vary due to high guest volume or technical issues. We appreciate your patience in such instances.

At our retreat, we are dedicated to providing guests with a comfortable and enjoyable stay. To ensure the proper use and care of in-room  amenities, we kindly request that you adhere to the following  policies. 

All in-room amenities, including toiletries, coffee and tea provisions, and any other items provided in the room, are available for your use throughout your stay and are included in the room rate. 

Housekeeping will replenish in-room amenities daily or upon request. Please inform the front desk if you require additional supplies.  

Guests are financially responsible for any damage or loss of in-room amenities and equipment during their stay. 

 For safety reasons, the use of cooking equipment or open flames in guest rooms is not permitted.  

Upon check-out, please ensure that all in-room amenities and equipment are left in the room. Any missing items may be charged to your account.  

Guests are welcome to have visitors during their stay, with a maximum of four visitors allowed at any one time. This means that the total number of guests in the room, including the registered guest, cannot exceed six. 

A $50 security deposit is required when guests host visitors during their stay. This deposit will be fully refunded at checkout, provided all property rules are followed and no damages or issues are reported. 

Visitors are required to park outside the gate and are not allowed to enter the private gate that leads to the villa. They must walk from the reception area to the villa. Please note that there is only one private parking space adjacent to the villa,  which is reserved exclusively for guests with reservations. 

Our guest house is designed to offer a peaceful and relaxing retreat. To maintain this atmosphere, all special events must follow the guidelines outlined below. 

All special events, including birthdays, anniversaries, small gatherings or weddings, must receive prior approval. We do not permit large-scale parties unless an exception is made or all villas are booked together. 

For events with more than six visitors, a fee of $10 per guest will apply. This fee helps us manage extra resources and ensure the comfort of all guests. 

We kindly request that you inform us of your event plans in advance, allowing us to make the necessary arrangements and accommodate your requests. 

To enhance your special moments, we offer customizable celebration packages for birthdays, anniversaries, and other memorable occasions. Please review the guidelines below for arranging your personalized celebration: 

Celebration packages must be booked in advance and are subject to availability. These packages can include decorations, special meals, or other custom requests to suit your event. 

To ensure a smooth experience, we ask that celebration packages be reserved at least 7 days before your event. This allows us enough time to prepare and make your celebration as special as possible. 

We are happy to accommodate custom requests, whether it’s themed decorations, a special menu, or specific event setups. Please inform us of any unique preferences when booking the package, and we will do our best to meet your needs. 

 Full payment for the package is required in advance to confirm your booking. 

A $50 security deposit is required when booking any celebration package. The deposit will be fully refunded at checkout, provided all items are accounted for, in place, and undamaged. 

Our packages are fully customizable based on your budget and specific requirements, ensuring your event is tailored to your vision. 

All decorations will be handled by our retreat staff. Guests are not permitted to bring their own decorations, use candles, or other items that may affect the space. 

To ensure the comfort and privacy of all guests, photoshoots at our retreat must adhere to the following guidelines: 

All photoshoots, whether personal or professional, with or without equipment, involving a team or not, whether for a startup or an established brand, must be pre-approved by management. This applies to photography for social media, professional portfolios, and commercial purposes. 

Guests must submit a photoshoot request at least 48 hours in advance. The request should include details such as the purpose, brand name (if any), equipment, number of guests, and the expected duration of the shoot. 

Depending on the nature of the photoshoot (e.g., commercial or professional), the size of the group, and the hours required, additional fees will apply. These fees will be communicated upon approval, and payment should be made in advance to confirm the booking. A deposit fee may also be applied to ensure everything is kept in good condition during the photoshoot. 

Photoshoots are allowed during check-in and check-out times. For shoots extending from early morning until night, special arrangements must be requested. 

Certain areas of the retreat may be off-limits for photoshoots to maintain the privacy of other guests and preserve the ambiance of the space. 

Photographers must ensure that no other guests are captured in photos without their explicit consent. 

The management reserves the right to cancel any photoshoot if it disrupts the experience of other guests or violates any of the above policies. 

Quiet hours are observed from 10:00 PM to 10:00 AM to provide a peaceful and restful environment for all guests. During these hours, please be considerate of noise levels in guest rooms, hallways, and common areas.  

Please maintain a reasonable noise level in your room. Keep televisions, music, and conversations at a volume that does not disturb neighboring guests.  

Playing loud music or creating excessive noise in guest rooms is not allowed at any time, as it can disturb other guests.  

Noise levels should be kept to a minimum when using outdoor areas, especially in the evening.  

If you experience noise disturbances during your stay, please contact the front desk immediately. We are committed to addressing any noise issues promptly to ensure a comfortable environment for all  guests.  

Failure to comply with our noise policy may result in a warning, eviction from the property, and additional charges for damages or disturbances caused.  

Smoking traditional cigarettes, shisha, cigars, or any other tobacco products is strictly prohibited inside guest rooms. We encourage guests to smoke outdoors to ensure the comfort and well-being of all. 

Engaging in any illegal activities, including the use of illegal drugs, is strictly prohibited on our property. 

At Caim Mountain Retreat, we are committed to provide a comfortable and safe environment for all our guests. To ensure the well-being and enjoyment of everyone, we have established the following  alcohol policy. 

All guests are required to comply with the legal drinking age in the respective jurisdiction, which is 18+. We strictly enforce this age requirement. 

Guests are allowed to bring and consume their own alcoholic beverages in their rooms or designated areas of the guest house. 

We encourage responsible and moderate alcohol consumption. Excessive or disruptive drinking is not tolerated, and unruly behavior will be addressed promptly. 

Guests who do not adhere to this alcohol policy or who engage in disruptive behavior may be asked to leave the premises without a refund. 

The guest house is not responsible for any lost, stolen, or damaged personal belongings during your stay. Guests are encouraged to take precautions to secure their valuables. 

If you discover that an item is missing, please report it to the front desk as soon as possible. Our staff will assist in searching for the lost item and may keep a record of any reported losses. 

Items found on the property will be logged and stored for a limited period. If you believe you have left something behind, please contact us within 30 days to inquire about its status. 

Any unclaimed items after 30 days will be donated to a local charity or disposed of at the guest house's discretion. 

The guest house will not be held liable for any lost items, and guests agree to hold the property harmless in the event of loss or theft. 

The pool is heated upon prior request and subject to a $50 additional charge per night. 

Guests must request pool heating at least 48 hours before check-in to allow sufficient time for preparation.  

The heated pool is available for use throughout the stay, from check-in to check-out. 

The pool heating system is set to a maximum temperature of approximately 36°C to ensure safety and energy efficiency. 

If the heating is canceled at least 24 hours before check-in, the full heating fee will be refunded if canceled after 24h of check in the heating fee will still be charged. 

Guests are responsible for their safety while using the pool. The management is not liable for injuries or accidents. 

Please keep the pool covered when not in use to conserve energy and maintain the desired temperature. 

Children of all ages are welcome at our retreat, and there is no specific age limit.  

Parents or guardians are responsible for the supervision and behavior of their children at all times while on the property. 

Guest rooms have a maximum occupancy limit of four persons, including both adults and children. Exceeding this limit is not permitted for safety and fire code compliance.  

For the safety of children and other guests, children under 14 years of age must be accompanied by an adult in the pool area. 

Children should adhere to the retreat noise policy and avoid creating excessive noise that may disturb other guests, especially during quiet hours.  

Parents or guardians are reminded to supervise children to prevent any accidents, especially in areas near rocks, balconies, and the swimming pool.  

We welcome well-behaved dogs and cats at our pet-friendly retreat. Please notify us in advance if you plan to bring your pet(s). 

We allow a maximum of two pets per room. Special arrangements can be made for additional pets; please contact us in advance to discuss.  

We accept pets of various sizes. However, for the comfort of all guests, we reserve the right to limit access to larger breeds. 

For cleanliness and hygiene reasons, pets are strictly prohibited from entering the pool. This policy helps maintain a safe and sanitary environment for all guests.  

Pets should be well-behaved and under the owner's control at all times. This includes keeping pets on a leash in common areas and not leaving them unattended in the room.  

 Any damages caused by pets to the room or retreat property will be charged to the guest.