Rules and regulations

The room rate is based on the selected room type, occupancy, and the length of stay, as outlined during the reservation process. It includes the cost of the room and any applicable taxes and fees. 

Rates may vary based on seasonal demand, special promotions, and availability. 

The retreat reserves the right to amend room rates, policies, and terms of service without prior notice. This is particularly applicable to reservations confirmed more than three months in advance, as rates and policies may be subject to adjustment based on seasonal changes, operational needs, or updated regulations. 

 A refundable security deposit of $100 USD is required upon check-in.

This deposit serves as a guarantee against any damages to the property, missing items, late check-out fees, or excessive cleaning beyond normal use.

The full amount will be refunded at check-out, provided the retreat and its contents are left in the same condition as at the time of arrival, guests have checked out on time, and all outstanding balances have been settled.

Should any damage, loss, or policy violation occur during the stay, the related costs will be deducted from the deposit as applicable. 

For events, the security deposit will be calculated based on the nature and size of the event.

The room rate includes two guests. A $50 USD fee per night applies for each additional guest, with a maximum of four guests per villa. 

Complimentary services included in the room rate will be clearly stated. Additional services and amenities will be billed separately. 

We periodically offer promotions and discounts. Please inquire about any ongoing promotions or discounts that may apply to your stay. 

To secure your reservation, a 50% down payment is required within 48 hours of making the booking. This deposit will be credited toward the total charges for your stay. 

If the down payment is not received within the specified time frame, your reservation will be canceled, and you will be notified accordingly.

 The remaining balance must be paid in cash upon arrival at check-in. Payments will not be accepted during or at the time of checkout. 

We offer multiple payment options for your convenience, including cash, credit cards and wire transfers.

All prices and charges are displayed in United States Dollar (USD) . Foreign currency payments will be converted at the daily exchange rate. 

Incidental charges for services such as room service, dining, and other amenities are added to the guest's room bill and settled during their stay or at checkout.

You may settle your final bill, including any additional fees or anything ordered during your stay, in cash upon check-out. 

We understand that plans can change, and we strive to offer flexibility.

Full Refund: Guests are eligible for a full refund if they cancel their booking at least 30 days prior to the check-in date.

Change of Booking Date (Reschedule): Guests may change their booking date if they cancel between 15 to 29 days before the check-in date. 

No Refund: No refund or change of booking date will be permitted if the cancellation occurs within 14 days (2 weeks) of the check-in date.

If a guest fails to arrive without prior cancellation (a no-show), the full reservation amount will be charged. No refund or rescheduling will be allowed.

Refund policies for special packages, promotions, and group bookings may vary and will be clearly communicated during the booking process.  

Refunds will be issued to the original payment method within a reasonable time frame. The processing time may vary depending on the payment method and financial institution. 

Any transaction fees will be charged to the sender during the refund process.   

In the event of unforeseen circumstances or events beyond our control (e.g. natural disasters, strikes, government actions, war), we reserve the right to modify or adjust its refund policy as necessary.  

Rescheduling is subject to availability. The guest house will make every effort to accommodate the new dates, but availability cannot be guaranteed. 

Rescheduled bookings may be subject to different rates based on the new dates selected. Guests will be informed of any changes in pricing at the time of the rescheduling request. 

Guests are permitted to reschedule their booking one time only. Any further changes are subject to additional fees, and the retreat reserves the right to decline repeated rescheduling requests. 

Rescheduling is not permitted during high season dates, as determined by the guest house. This policy means that if a reservation is made during the low season, it cannot be adjusted to coincide with high season or holiday dates.  

All rescheduled bookings must be completed within three months from the original check-in date. 

Vouchers may be issued for accommodation or services at the guest house. They are valid only for the specified services and cannot be exchanged for cash. 

Vouchers must be presented at the time of booking or upon arrival. Reservations made using a voucher are subject to availability. 

Vouchers typically have an expiration date of three months from the date of issuance. Guests are encouraged to use their vouchers before this date to avoid forfeiture. 

Vouchers are non-refundable. If a booking made with a voucher is canceled, the voucher may be forfeited unless specified otherwise in the terms of the voucher. 

Vouchers are non-refundable. If a booking made with a voucher is canceled, the voucher may be forfeited unless specified otherwise in the terms of the voucher. 

Standard check-in times are listed on our website. Guests may check in after the standard check-in time but must inform us in advance. Guests are required to vacate the room by the standard check-out time to allow for proper cleaning and preparation for the next guests. 

Late check-out may be available upon request and is subject to room availability. Guests must contact us on the day of check-in to inquire. Additional charges may apply, calculated based on the number of extra hours the room is used. 

Guests who check out later than the standard check-out time without prior approval will be charged a flat $50 USD late check-out fee. 

Early check-in can be requested but is not guaranteed. Guests are encouraged to contact us on the day of check-in to inquire about the availability of early check-in. Additional charges may apply.

For guests arriving after check in time, it is advisable to inform us in advance to ensure the room is held for late arrival.  

If you arrive before check-in time or need to store luggage after check-out, a secure luggage storage area is available for your convenience.  

The pool can be heated upon prior request and is considered an add-on, not included in the room rate.

Pool heating is available for an additional charge of $50 USD per night. 

Guests must request pool heating at least 48 hours before check-in to allow sufficient time for preparation, as the pool requires several hours to reach the desired temperature. 

The heated pool is available for use throughout the stay, from check-in to check-out. 

The pool heating system is set to a maximum temperature of approximately 38°C to ensure safety and energy efficiency. 

If the heating is canceled at least 24 hours before check-in, the full heating fee will be refunded if canceled after 24h of check in the heating fee will still be charged. 

Guests are responsible for their safety while using the pool. The management is not liable for injuries or accidents. 

Please keep the pool covered when not in use to conserve energy and maintain the desired temperature. 

We strive to provide a seamless and convenient communication experience for our guests through our guest app. This web-based application can be accessed directly through your browser, eliminating the need for any downloads. You can communicate with us via chat, request services, report issues, and much more, all at your fingertips. 

Scan the QR code: To use the guest app, please scan the QR code found in your villa.

Login : Log in to the app using your booking details.

We understand that technology can sometimes present challenges; In case you experience log-in failure, you can still reach out to our front desk through traditional communication channels, such as phone, in-person visits, or email.  

Front Desk Assistance: You can use the guest app to contact our front desk for inquiries, requests, or assistance. Our team is available from 9:00 AM till 10:00 PM to provide support.

Service Requests: If you have specific requests, such as room service orders, online store orders, additional amenities, or housekeeping needs, you can conveniently request these via the guest app.

Feedback and Complaints: We welcome your feedback and take your concerns seriously. If you have  any issues or complaints, please feel free to communicate them through the app for prompt resolution.

Response Expectations: Our commitment is to respond to your inquiries and service requests in a  timely manner. We strive to provide efficient and effective service through the app chat.

Delays: In rare cases, response times may vary due to high guest volume or technical issues. We appreciate your patience in such instances.

At our retreat, we strive to make your stay comfortable and enjoyable. To help us maintain our rooms and services, we kindly ask guests to follow the policies below. 

All in-room amenities, including toiletries, coffee and tea provisions, and any other items provided in the room, are available for your use throughout your stay and are included in the room rate. 

Room service is available from 9:00 AM to 9:00 PM. Guests can place orders through the front desk or the guest app. 

Housekeeping will refresh in-room amenities daily or upon request for stays longer than one day. Should you need extra supplies, such as towels, toiletries, or linens, please inform the front desk, and we will be happy to assist you. 

Housekeeping will clean and refresh your room daily or upon request for stays longer than one day. For one-day stays, cleaning during your stay is not included. 

Guests are financially responsible for any damage to or loss of in-room amenities and equipment during their stay. The retreat is not responsible for such damage or loss. 

 For safety reasons, the use of cooking equipment or open flames in guest rooms is not permitted.  

Upon check-out, please ensure that all in-room amenities and equipment are left in the room. Any missing items may be charged to your account.  

Guests are welcome to have visitors during their stay, with a maximum of four visitors allowed at any one time. This means the total number of people in the room, including the registered guest, cannot exceed six. 

For events, this visitor limit does not apply; additional visitors will incur extra charges, which will be calculated based on the nature and size of the event. 

Visitors are required to park outside the gate and are not permitted to enter the private gate leading to the villa, unless otherwise authorized by the retreat.

Any gathering of more than 6 people is considered an event and will be treated and quoted accordingly. 

All special events, including birthdays, anniversaries, proposals, photoshoots, bachelor parties, small gatherings, weddings, or any other occasions, must receive prior approval from the retreat. 

Please note that any wedding preparation setup, including arrangements for the bride or photographers, is considered an event, requires prior approval, and will be treated as such. 

A detailed quotation will be provided based on the type of event, number of guests, requested services, and duration. Prices may vary depending on customization, seasonal rates, and additional services requested. 

We kindly request that you inform us of your event plans in advance, allowing us to make the necessary arrangements and accommodate your requests. 

To ensure the comfort and privacy of all guests, photoshoots at our retreat must adhere to the following guidelines: 

All photoshoots, whether personal or professional, with or without equipment, involving a team or not, whether for a startup or an established brand, must be pre-approved by management. This applies to photography for social media, professional portfolios, and commercial purposes. 

In the case of non-approval, management reserves the right to immediately terminate the photoshoot, impose a penalty fee, request the removal or deletion of any unauthorized photos or videos, and pursue legal action if deemed necessary. 

Depending on the nature of the photoshoot (e.g., commercial or professional), the size of the group, and the hours required, the price will be calculated and provided as a quotation. 

Full payment must be made in advance to confirm the booking. 

A security deposit will also be required to ensure that the property and its amenities are maintained in good condition during the photoshoot. 

Photoshoots are allowed during standard check-in and check-out times. 

For shoots that extend from early morning until night, special arrangements must be requested in advance, or a two-night booking may be required. 

Certain areas of the retreat may be off-limits for photoshoots to maintain the privacy of other guests and preserve the ambiance of the space. 

Photographers must ensure that no other guests are captured in photos or videos without their explicit consent, especially when using drones. 

The management reserves the right to cancel any photoshoot if it disrupts the experience of other guests or violates any of the above policies. 

To enhance your special moments, we offer customizable celebration packages for birthdays, proposals, anniversaries, and other memorable occasions. Please review the guidelines below for arranging your personalized celebration: 

All decorations and coordination for celebration packages or any type of celebration are handled by our team, so you can simply enjoy your event. Guests are kindly asked not to bring their own decorations, use candles, or any other items that could affect the space. 

Our packages are fully customizable based on your budget and specific requirements, ensuring your event is tailored to your vision. 

To ensure a smooth experience, we ask that celebration packages be reserved at least 7 days before your event. This allows us enough time to prepare and make your celebration as special as possible. 

Full payment for the package is required in advance to confirm your booking. 

Quiet hours are observed from 10:00 PM to 10:00 AM to provide a peaceful and restful environment for all guests. During these hours, please be considerate of noise levels in guest rooms, hallways, and common areas.  

Please maintain a reasonable noise level in your room. Keep televisions, music, and conversations at a volume that does not disturb neighboring guests.  

Playing loud music or creating excessive noise in guest rooms is not allowed at any time, as it can disturb other guests.  

Noise levels should be kept to a minimum when using outdoor areas, especially in the evening.  

If you experience noise disturbances during your stay, please contact the front desk immediately. We are committed to addressing any noise issues promptly to ensure a comfortable environment for all  guests.  

Failure to comply with our noise policy may result in a warning, eviction from the property, and additional charges for damages or disturbances caused.  

Smoking traditional cigarettes, electronic cigarettes, cigars, or any other tobacco products is strictly prohibited inside the rooms. Guests are encouraged to smoke only in designated outdoor areas to ensure the comfort and well-being of all. 

Smoking shisha is strictly prohibited both indoors and outdoors on the premises.  

Engaging in any illegal activities, including the use of illegal drugs, is strictly prohibited on our property. 

At Caim Mountain Retreat, we are committed to provide a comfortable and safe environment for all our guests. To ensure the well-being and enjoyment of everyone, we have established the following  alcohol policy. 

All guests are required to comply with the legal drinking age in the respective jurisdiction, which is 18+. We strictly enforce this age requirement. 

Guests are allowed to bring and consume their own alcoholic beverages in their rooms or designated areas of the guest house. 

We encourage responsible and moderate alcohol consumption. Excessive or disruptive drinking is not tolerated, and unruly behavior will be addressed promptly. 

Guests who do not adhere to this alcohol policy or who engage in disruptive behavior may be asked to leave the premises without a refund. 

The guest house is not responsible for any lost, stolen, or damaged personal belongings during your stay. Guests are encouraged to take precautions to secure their valuables. 

If you discover that an item is missing, please report it to the front desk as soon as possible. Our staff will assist in searching for the lost item and may keep a record of any reported losses. 

Items found on the property will be logged and stored for a limited period. If you believe you have left something behind, please contact us within 30 days to inquire about its status. 

Any unclaimed items after 30 days will be donated to a local charity or disposed of at the guest house's discretion. 

The guest house will not be held liable for any lost items, and guests agree to hold the property harmless in the event of loss or theft. 

We warmly welcome children under 2 years old at our retreat. 

For safety reasons, children aged 2 years and above cannot be accommodated, as the rocky outdoor environment is not child-friendly.

We appreciate your understanding in helping us maintain a safe and enjoyable stay for all guests. 

Guest rooms have a maximum occupancy limit of four persons, including both adults and children. Exceeding this limit is not permitted for safety and fire code compliance.  

Parents or guardians are reminded to supervise their children at all times to prevent accidents, especially near rocky areas and the swimming pool. Guests are fully responsible for the safety and well-being of their children during their stay, as the retreat cannot assume liability. 

We welcome well-behaved dogs and cats at our pet-friendly retreat. Please notify us in advance if you plan to bring your pet(s). 

We allow a maximum of two pets per room. Special arrangements can be made for additional pets; please contact us in advance to discuss.  

We accept pets of various sizes. However, for the comfort of all guests, we reserve the right to limit access to larger breeds. 

For cleanliness and hygiene reasons, pets are strictly prohibited from entering the pool. This policy helps maintain a safe and sanitary environment for all guests.  

Pets should be well-behaved and under the owner's control at all times. This includes keeping pets on a leash in common areas and not leaving them unattended in the room.  

 Any damages caused by pets to the room or retreat property will be charged to the guest.